Before you purchase from us we recommend that you read this returns and refund policy carefully. If you are unsure of anything within this policy, don’t hesitate to get in touch with us for clarification
1. Your Right to Cancel
You have the right to cancel your order from the moment payment is taken up to 14 days after the day you receive your goods.
Orders for bespoke or custom-manufactured items can only be cancelled if production has not yet begun.
Once manufacturing has started, these items are non-refundable unless they are faulty or not as described.
If you wish to return goods for a refund, you must notify us by email before sending anything back.
We do not accept returns at our office. All returned goods must be sent directly to the manufacturer, and a Returns Authorisation Number (RAN) is required.
Contact us by email to request a return.
We will issue you with a Returns Authorisation Number and provide the correct return address.
From the date you receive your RAN, you have 14 days to send the goods back.
You are responsible for arranging and paying for the return shipping.
Please keep your proof of postage until your refund has been processed.
Do not send returns to our office address, as they will not be accepted.
If you cancel your order before it is dispatched, you will receive a full refund within 14 days of notifying us.
If you are returning goods, your refund will be issued within 14 days of the goods being received back and inspected.
Refunds will cover:
The product price only
Original shipping costs are not refundable
(Unless the item is faulty or incorrect)
Returned goods must be:
Unused
In their original packaging
In a resalable condition
We reserve the right to make a deduction if the value of the goods has been reduced due to handling beyond what is necessary to inspect them.
If goods are faulty, damaged, or not as described, please notify us within a reasonable time.
In these cases, return costs and remedies will follow your statutory rights.
